CRM Service
Utilizing business processes, technology and human resources as an integrated force to help achieve e-Buy’s objective to provide and maintain customer satisfaction.
1
Customer Basic Information Management
Focus on Members' care
Through online & offline membership card binding, physical card & virtual card to provide common birthday and holiday greetings and gifting. This is targeted to help collect consumer evaluation and improving consumer experience.
 
 
2
Sales & Marketing Management
Combining the use of WeChat marketing, Wechat mall and Alipay to enable good client engagement so as to incentivize customers’ repeat consumption. e-Buy is able to support the establishment of new customer analytical model supported by sales & marketing data to provide a more accurate new customer channel.
3
Simplify and automate the process
Support allocation of authorization and rights in accordance with company requirements, to collect data for a comprehensive customer view. Enabled by in-depth analysis to drill down to sales target and customer indicators. This will make provide information to support and help win new customers whilst retaining existing customers, helping in the overall customer service management.